Welcome to Decor Garden Shop! Here, we aim to provide you with all the information you need to make your shopping experience as smooth as possible. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
1. What types of products do you offer?
We offer a wide range of home and garden decor items, including accessories, angels and fairies, animal-themed decor, artificial plants, bar stools, bathroom mirrors, and much more. Our products are designed to enhance the beauty and functionality of your living spaces.
2. Are your products suitable for outdoor use?
Yes, many of our products, such as bird baths, bird feeders, and artificial plants, are designed for outdoor use. However, we recommend checking the product description for specific details on suitability and care instructions.
Shipping and Delivery
1. What are your shipping options?
We offer two main shipping methods:
- Standard Shipping: Delivered via DHL or FedEx, typically taking 10-15 business days after dispatch. The shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, usually taking 15-25 business days after dispatch.
2. Do you ship internationally?
Yes, we offer global shipping to most countries. However, we do not ship to some remote areas and parts of Asia. If you have any questions about shipping to your location, please contact our customer service team at [email protected].
3. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery.
Returns and Refunds
1. What is your return policy?
We offer a 15-day return policy from the date of receipt. To be eligible for a return, items must be in their original condition and packaging. For more details, please visit our Returns Policy page.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected]. They will guide you through the process and provide you with the necessary instructions.
Payment Options
1. What payment methods do you accept?
We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
2. Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure. Your privacy and security are our top priorities.
Account and Order Management
1. How do I create an account?
To create an account, simply click on the “Sign Up” button on our website and follow the prompts. Having an account allows you to track your orders, save your shipping information, and receive exclusive offers.
2. How do I update my account information?
You can update your account information by logging into your account and navigating to the “Account Settings” section. From there, you can edit your personal details, shipping address, and payment information.
Contact Us
1. How can I contact customer service?
You can reach our customer service team via email at [email protected] or visit us at our physical address: 4055 Oakwood Avenue, New York, US 10021. We are here to assist you with any questions or concerns you may have.
Thank you for choosing Decor Garden Shop for your home and garden decor needs. We look forward to helping you create the space of your dreams!