Introduction
At Decor Garden Shop, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must also provide proof of purchase, such as your order number or receipt.
Please note that certain items are non-returnable and non-exchangeable, including:
- Artificial Plants
- Bar Stools
- Bathroom Mirrors
- Bedside Lamps
- Bird Baths
- Bird Feeders
Returns & Exchanges Process
If you wish to return or exchange an item, please follow these steps:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Instructions: We will provide you with detailed instructions on how to return the item(s), including the return address and any necessary forms.
- Package the Item(s): Securely package the item(s) in their original packaging, including all accessories and documentation.
- Ship the Item(s): Send the package to the provided return address using a trackable shipping method. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part.
- Receive Confirmation: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or send out the replacement item.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchange Process
If you are exchanging an item, we will ship the replacement item to you as soon as we receive and inspect the returned item. Please note that you may be responsible for the shipping costs of the replacement item unless the exchange is due to an error on our part.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Order Number]
Dear Decor Garden Shop Team,
I would like to request a return/exchange for the following item(s) from my order #[Order Number]:
- Item Name: [Item Name]
- Quantity: [Quantity]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Contact Us
If you have any questions or need further assistance regarding our Returns & Exchanges Policy, please do not hesitate to contact us at:
Email: [email protected]
Address: 4055 Oakwood Avenue, New York, US 10021